RPA Technology and Organizational Culture in Hospitals

Paula Pypłacz; Janusz Sasak; Marta Miszczak

doi:10.35765/pk.2025.5104.19

Paula Pypłacz Politechnika Częstochowska, Wydział Zarządzania https://orcid.org/0000-0003-1821-8094
Janusz Sasak Jagiellonian University in Kraków https://orcid.org/0000-0003-0989-3987
Marta Miszczak Military University of Technology in Warsaw https://orcid.org/0000-0001-7194-3493

DOI: https://doi.org/10.35765/pk.2025.5104.19

Keywords: RPA technology, software robots, organizational culture, hospitals

Abstract

This article focuses on analyzing the impact of RPA (Robotic Process Automa- tion) technology on the organizational culture of hospitals. The authors employ a deductive method based on a critical review of the literature, complemented by elements of analysis and synthesis of existing research findings. A significant portion of the article is dedicated to the case study of the Warmian-Masurian Pulmonary Diseases Center in Olsztyn, offering a comprehensive perspective on the practical implementation of RPA. The findings indicate that changes in organizational culture are an intrinsic part of process automation, and that proper understanding and management of this aspect can significantly enhance the effectiveness of innovation adoption in healthcare institutions.

Author Biographies

Paula Pypłacz, Politechnika Częstochowska, Wydział Zarządzania

University Professor, faculty member of the Department of Management Information Systems at the Faculty of Management, Częstochowa University of Technology. Her academic work focuses on SME management, process management, and the application of RPA technology. She is a trainer in software robot development and business process mapping using the Oracle Business Process Architect tool. Certified BPMN instructor. Member of the Scientific Society for Organization and Management and the Scientific Society for Contemporary Management. Author and co-author of over 80 scientific publications and a reviewer for management-related journals.

Janusz Sasak, Jagiellonian University in Kraków

Assistant Professor at the Institute of Public Affairs of the Jagiellonian University. PhD in Economics, specialization: management sciences. Author of publications in process management, digitization and computerization of processes, RPA, information systems, information and communication technologies (ICT), risk management, and public governance. Business process mapping trainer using the Oracle Business Process Architect tool. Certified BPMN lecturer and RPA Senior Trainer. Head of an international research team established by the Jagiellonian University and the Vytautas Magnus University in Kaunas. Reviewer of Polish and foreign journals.

Marta Miszczak, Military University of Technology in Warsaw

Assistant Professor at the Institute of Organization and Management, Faculty of Security, Logistics and Management, Military University of Technology in Warsaw. PhD in Sociology. Author of publications in the field of: human resources management, organizational communication, leadership, and CSR.

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