Process Optimization Using RPA as an Element of change Management in the Organization

DOI: https://doi.org/10.35765/pk.2023.4203.18
Keywords: Robotic Process Automation (RPA), enterprise, software robots, processes automation, process optimization

Abstract

Robotic Process Automation (RPA) technology is being used more and more often in small and medium enterprises. This tool is becoming increasingly important in relieving workers from time consuming and boring tasks. The aim of the research was to identify current problems encountered by enterprises when implementing RPA solutions, with particular attention paid to the aspect of change perceived by the employees and the management. As part of the empirical work, monographic research was conducted using the case study procedure in 10 selected small and medium-sized companies operating in Poland. During expert interviews, workers’ resistance against changes was noticed as the greatest obstacle in introducing RPA. Workers’ lack of knowledge about this technology and its tools and the lack of proper change management in organizations are the main factors which impede implementation of RPA. The core actions to success in implementation of software robots are: building awareness among workers, support of leaders, and monitoring of implementation progress.

Author Biographies

Paula Pypłacz, Czestochowa University of Technology

Ph.D. Eng.– research and teaching lecturer at Czestochowa University of Technology, Faculty Management, Department of Management Information Systems. PhD degree in economics, specialization: management sciences. Author of publications in the field of scientific interests, such as: process management; digitization and computerization of processes; RPA; information systems; information and communication technologies (ICT). Trainer in business process mapping using Oracle Business Process Architect tool. Certified BPMN lecturer. Scientific cooperation with universities as: Vytautas Magnus University in Kaunas and Jagiellonian University in Kraków. Reviewer of Polish and foreign scientific publications, such as: Polish Journal of Management Studies, Journal Oeconomia Copernicana, Journal Social Sciences, International Journal of Contemporary Management. Author and co-author of more than 60 scientific publications.

Janusz Sasak, Jagiellonian University

Ph.D. Eng – assistant professor – Institute of Public Affairs of the Jagiellonian University. PhD in economics, specialization: management sciences. Author of publications in the field of: process management; digitization and computerization of processes; RPA; information systems; information and communication technologies (ICT), risk management and public governance. Business process mapping trainer using the Oracle Business Process Architect tool. Certified BPMN lecturer. RPA Senior Trainer. Head of an international research team established by the Jagiellonian University and Vytautas Magnus University in Kaunas. Reviewer of Polish and foreign journals.

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Perspektywy Kultury
Published
2023-07-21
How to Cite
[1]
Pypłacz, P. and Sasak, J. 2023. Process Optimization Using RPA as an Element of change Management in the Organization. Perspectives on Culture. 42, 3 (Jul. 2023), 253-268. DOI:https://doi.org/10.35765/pk.2023.4203.18.
Issue
Vol. 42 No. 3 (2023): Culture (in) Hybrid Reality
Section
Management and Marketing

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