The Effectiveness of Tools to Assess Training to Prevent Aggressive Behavior Towards Medical Staff in an Intercultural Perspective

Aleksandra Smołka-Majchrzak; Jakub Lickiewicz; Thomas Nag; Conrad Ravnanger; Marta Makara-Studzińska

doi:10.35765/pk.2019.2401.06

Aleksandra Smołka-Majchrzak Sosnowiecki Szpital Miejskiego Oddziału Psychiatrycznego Poradnia Zdrowia Psychicznego w Tychach https://orcid.org/0000-0003-3767-639X
Jakub Lickiewicz Collegium Medicum Uniwersytetu Jagiellońskiego https://orcid.org/0000-0001-7371-0204
Thomas Nag Forensic High Security Psychiatric Hospital, Bergen, Norwegia https://orcid.org/0000-0002-7491-7378
Conrad Ravnanger Forensic High Security Psychiatric Hospital, Bergen, Norwegia https://orcid.org/0000-0002-2951-5628
Marta Makara-Studzińska Collegium Medicum Uniwersytetu Jagiellońskiego https://orcid.org/0000-0001-7374-528X

DOI: https://doi.org/10.35765/pk.2019.2401.06

Keywords: aggression, staff-patient relationship, aggression management program, attitudes

Abstract

Aggressive behavior poses a serious problem to medical staff. It has numerous consequences for the employees: they may experience anger, helplessness and even burnout, which ultimately affects the therapeutic process in a negative way. To reduce these negative consequences, a number of solutions are put forward, including training to prevent aggression. The content and programs of this type of training remain open, however, the literature recommends focusing on issues related to preventing the occurrence of aggressive behavior. The training is intended to provide the staff with adequate knowledge of how to deal with the aggressive behavior of patients, although this is not the only effect. It also affects the attitudes and sense of self-efficacy of participants. The effectiveness of the training in this area is measurable. Appropriate tools are used to this end, provided by the trainers to the trainees. However, one should take into account the aspects of intercultural differences, such as different training systems, principles of patient care or education, which may condition the effects and changes resulting from training to prevent aggression.

Author Biographies

Aleksandra Smołka-Majchrzak, Sosnowiecki Szpital Miejskiego Oddziału Psychiatrycznego Poradnia Zdrowia Psychicznego w Tychach

Psychologist, psychotherapist in training, graduate of the University of Silesia in Katowice. Employee of the Sosnowiec Municipal Hospital’s Department of Psychiatric and Mental Health in Tychy.

Jakub Lickiewicz, Collegium Medicum Uniwersytetu Jagiellońskiego

PhD – psychologist, lawyer, self-defense instructor. Assistant Professor at the Department of Health Psychology of the Faculty of Health Sciences at the Jagiellonian University. Deals with the broad issue of violence against medical staff. Author of numerous publications in this field, including the book Agresywny pacjent. Zasady i techniki postępowania. Active member of ENTMA08, an international organization uniting people dealing with the phenomenon of aggression and violence in health care.

Thomas Nag, Forensic High Security Psychiatric Hospital, Bergen, Norwegia

Bachelor in Mental Health Nursing. Quality advisor for the Clinic of forensic psychiatry in Bergen, Norway. TERMA instructor. Responsible for projects related to creating a national manual on prevention and management of violence in mental health care.

Conrad Ravnanger, Forensic High Security Psychiatric Hospital, Bergen, Norwegia

Master of Science in Conflict Management. Nurse, manager of a Forensic Unit in Bergen, Norway and leader of the staff in TERMA training program. He has finished courses in violence risk assessment, management, and family therapy.

Marta Makara-Studzińska, Collegium Medicum Uniwersytetu Jagiellońskiego

Professor of Medicine, specialist clinical psychologist, public health specialist, board certified psychotherapist of the Polish Psychological Association, board certified supervisor of the Polish Psychiatric Association, Head of the Department of Health Psychology, Jagiellonian University.

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The Effectiveness of Tools to Assess Training to Prevent Aggressive Behavior Towards Medical Staff in an Intercultural Perspective

Abstract

Author Biographies

References

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