The Role of Talent Management in the Management of Contemporary Hotels

DOI: https://doi.org/10.35765/pk.2022.3601.12
Keywords: talent management, talent, managers, hotels

Abstract

In the dynamic environment of the tourism industry, especially in hotel management, a properly implemented concept of talent management has a significant impact on attracting, hiring, developing, and maintaining outstanding, talented employees in order to develop long-term. The main goal of the article is to determine the role of talent management in the management of contemporary hotels. Based on numerous sources, the authors argue that the approach to talent management in hotels leads to more effective use of human resources and builds a competitive advantage. In the first part of the article, the authors explain the concepts of talent and talent management and highlight the importance of talent management in human resources management. The next part describes the special role of managers in the process of talent management in hotels. Next, the authors present the employment in the hotel industry in EU countries; in the last part of the article they indicate mistakes and challenges related to the talent management in the hotel industry.

Challenges in the field of talent management basically apply the entire process, managing the whole talent flow (entry, learning, development, compensation, analysis and evaluation, and exit). One of the biggest challenges in the field of talent management are attracting talented employees and positioning the organization (hotel) as a desirable employer and systematic building and updating the organization’s talent map, with an indication of the strengths and weaknesses of talented employees as well as the possibilities and limitations of their development.

Author Biographies

Agnieszka Knap-Stefaniuk, Jesuit University Ignatianum in Krakow

Doctor of Economics at the SGH Social-Economic College, holder of an MBA from Thames Valley University, and graduate of the School of Trainers at Wszechnica U.J. She was a member of the PKA (Team for Economic Sciences) and Head of the Department of Human Resources Management at the Polish Open University, lecturer of BA, MSc, and MBA studies, and a member of the Rector’s Committee and the Scientific Council. From 2007 to 2015, she was Dean of the Krakow Faculty of Wyższa Szkoła Zarządzania (Polish Open University); from 2015 to 2017 she was Dean of the Krakow Faculty of Vistula University She was a lecturer of the BA and MA studies in AFiB Vistula (Assistant Professor at the Institute of Management).

Since 2018, she has served as Vice Director of the Institute of Political and Administrative Sciences for Didactic Affairs for the Faculty of Education at the Jesuit University Ignatianum in Krakow. She works as a trainer, consultant, and facilitator for businesses such as Lexmark, Galeco, Biprocemwap, and Capgemini. She has written many publications on Human Resources Management. She specializes in issues related to strategic and international HRM, leadership, motivation, and contemporary challenges in HRM, such as corporate culture, competency management, and talent management. She conducts lectures and workshops at universities in Spain, Portugal, Italy, and Czechia.

Wioleta J. Karna, Jagiellonian University

Doctor of economic sciences in management science. A graduate of the University of Bialystok’s Faculty of Economics. Adjunct in the Department of Public and Civic Organizations Management at the Public Affairs Institute at the Jagiellonian University in Krakow. Lecturer in full-time, part-time and postgraduate studies at universities. Author of books and publications on corporate management and HR management. Specializes in human resources management and change management in public organizations.

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Published
2022-03-30
How to Cite
[1]
Knap-Stefaniuk, A. and Karna, W.J. 2022. The Role of Talent Management in the Management of Contemporary Hotels. Perspectives on Culture. 36, 1 (Mar. 2022), 167-184. DOI:https://doi.org/10.35765/pk.2022.3601.12.
Issue
Vol. 36 No. 1 (2022): The Ottoman Empire and Turkey: History, Literature and Culture
Section
Management and Marketing

Copyright (c) 2022 Perspectives on Culture

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