Multiculturalism as a Challenge for Contemporary Leadership – an Analysis within the Context of Hotel Management in the 21st Century

Łukasz Burkiewicz; Agnieszka Knap-Stefaniuk

doi:10.35765/pk.2022.3803.25

Łukasz Burkiewicz Akademia Ignatianum w Krakowie https://orcid.org/0000-0001-9115-0837
Agnieszka Knap-Stefaniuk Akademia Ignatianum w Krakowie https://orcid.org/0000-0002-9201-9889

DOI: https://doi.org/10.35765/pk.2022.3803.25

Słowa kluczowe: wielokulturowość, przywództwo, przywódca, zarządzanie zasobami ludzkimi, hotele

Abstrakt

Budowanie przewagi konkurencyjnej w branży hotelarskiej wymaga dziś przywództwa otwartego na wielokulturowość, zarówno klientów, jak i pracowników.

Głównym celem artykułu jest analiza roli i znaczenia wielokulturowości we współczesnym przywództwie oraz określenie odpowiedzialności liderów w zarządzaniu pracownikami w środowisku wielokulturowym, w kontekście zarządzania hotelem w XXI w. Autorzy artykułu udowadniają, że wyzwania związane z wielokulturowością (chodzi zarówno o pracowników, jak i klientów) są bardzo duże, a przywództwo w warunkach wielokulturowości wymaga szczególnych cech i umiejętności liderów.

W pierwszej części artykułu autorzy wyjaśniają pojęcie wielokulturowości oraz znaczenie wielokulturowości w zarządzaniu zasobami ludzkimi. W kolejnej części opisano przywództwo w środowisku wielokulturowym. Następnie przedstawiono rozwiązania w zarządzaniu ludźmi we współczesnych hotelach. Hotel został zaprezentowany w XXI w. jako środowisko wielokulturowe, mając na uwadze pracowników i klientów. W ostatniej części opisano różnorodność kulturową jako wyzwanie dla przywództwa w kontekście branży hotelarskiej.

Biogramy autorów

Łukasz Burkiewicz, Akademia Ignatianum w Krakowie

Doctor of History from the Jagiellonian University, holder of an Executive MBA from Central Connecticut State University (New Britain, CT, US) and the Institute of Business Studies of Krakow University of Technology, graduate of Culture Studies (BA, with a specialization in Mediterranean Studies), History (MA), Management and Marketing (MA), and postgraduate studies in the field of Social Media and Content Marketing (AGH University of Science and Technology). He is an Assistant Professor at the Institute for Political Science and Administration at the Jesuit University Ignatianum in Krakow and lecturer at the Pontifical University of John Paul II in Krakow. His research interests are focused on two general fields: 1) cultural and political events in the eastern Mediterranean basin in the late Middle Ages and Early Modern period, including journeys to Central Asia, and 2) management, marketing, and economics within cultural studies, including cross-cultural management. He has written four books and edited ten books, as well as several scientific articles published in Polish and other scientific journals. He is a member of the Society for the Study of the Crusades and the Polish Cultural Society. He was awarded the Ministry of Science and Higher Education scholarship for young scientists (2014–2017). Since 2019, he has served as Director of Journals at Jesuit University Ignatianum in Krakow and as editor-in-chief of Perspectives on Culture.

Agnieszka Knap-Stefaniuk, Akademia Ignatianum w Krakowie

Doctor of Economics from the SGH Social-Economic College, holder of an MBA from Thames Valley University, graduate of the School of Trainers at Wszechnica UJ. She was a member of the Team for Economic Sciences (PKA) and Head of the Department of Human Resources Management at the Polish Open University, lecturer of the BA, MSc, and MBA studies, a member of the Rector’s Committee and the Scientific Council. From 2007 to 2015 she was Dean of the Krakow Faculty of Wyższa Szkoła Zarządzania/Polish Open University; in 2015–2017 she was Dean of the Krakow Faculty of Vistula University and a lecturer of the BA and MA studies in AFiBVistula (Assistant Professor at the Institute of Management). Since 2018, she has been Vice Director of the Institute of Political and Administrative Sciences for Didactic Affairs at the Faculty of Education of the Jesuit University Ignatianum in Krakow. She cooperates with businesses and has served as a trainer, consultant, and facilitator for, e.g., Lexmark, Galeco, Biprocemwap, and Capgemini. She is the author of many publications on Human Resources Management. She specializes in issues related to strategic and international HRM, leadership, motivation, and contemporary challenges in HRM, such as corporate culture, competency management and talent management. She conducts lectures and workshops at universities in Spain, Portugal, Italy, and Czechia.

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Wielokulturowość jako wyzwanie dla współczesnego przywództwa – analiza zjawiska w kontekście zarządzania hotelami w XXI w.

Abstrakt

Biogramy autorów

Bibliografia

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